FAQs

Yes, if there is a color or size missing from the drop-down, that color or size is currently out of stock and unavailable for purchase.

You can check the status of your order by logging into your account on PersonalizedSpiritwear.com and clicking on “Order History”. You will see the orders that you have placed as well as their status. You can only check the status of your order if you created an account when you placed your order. If you chose to skip account creation, you will not be able to log in to see the status of your order or track your order.

Currently, Personalized Spiritwear only ships to the United States.

Each product page has a link (When will I receive this product?) that will tell you the guaranteed delivery dates for your order (for certain shipping methods). If you do not receive your products by your guaranteed delivery date, Personalized Spiritwear will refund your shipping costs. You can also view the guaranteed delivery dates on the shipping options page during checkout. These shipping dates only apply to orders shipped to the continental United States. These guaranteed dates do not apply if an item is backordered. You will be notified if an item is backordered and will be given the opportunity to cancel your order at that time and receive a full refund. Orders that are guaranteed to arrive on a national holiday will be delivered by the day after the holiday.

After you have placed your order, you will receive an email notification from [email protected]. If you do not receive this email, please check your spam folder and add [email protected] to your address book to ensure delivery of your shipping notification.

Yes, you will receive a shipping notification that will contain a tracking number once your order has shipped. This email will be from [email protected], so be sure to add [email protected] to your address book to ensure delivery.

You have the option of paying with Visa, Mastercard, Discover, American Express or your PayPal account.

We ship using the United States Postal Service (USPS) or UPS (for some orders that received flat rate or free shipping). You can choose between First Class Mail (under 13 oz.) Priority Mail or Express Mail. All packages are shipped with a tracking number.

All claims for damaged, defective or missing product(s) must be filed with Personalized Spiritwear within three (3) days of receiving your order. Please contact [email protected] or call 877-896-3079.

You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us at [email protected] or call 877-896-3079.

All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.

Absolutely. We use an SSL certificate to ensure that all of your important information is secure through the entire checkout process.